It is a priority for us to get you your order as soon as possible. All orders are handmade and will be sent within 5 working days (1 week) of payment.
An invoice will be sent to you by email as soon as your order is received and confirmed. Please check the shipping address on your invoice, Elki Baby accepts no responsibility for lost orders as a result of incorrect shipping address.
All wrap orders are sent via Australia Post Express parcel service and include tracking. Once dispatched, delivery can be between 1 – 5 days depending on your location in Australia.
If you do not receive your order within 5 working days, please contact us immediately at firstname.lastname@example.org. Once your order has been shipped Elki Baby accepts no responsibility for lost parcels. Please purchase the Registered Post option if you would like signature on delivery for your order.
Our website is set up for International Shipping for some locations, choose the correct destination at checkout. We apologise that we no longer ship to the United States, Canada and some parts of Europe.
International orders are sent via Registered Mail and can take from 3-11 days depending on your location.